FAQ
CAN I MAKE CHANGES ONCE I HAVE PLACED AN ORDER?
Due to the quick turnaround times and custom nature of each item, we cannot cancel or make changes to orders once you have placed an order.
How can I cancel an order I have placed?
Once submitted, your order cannot be canceled - no exceptions. Please feel free to contact me ahead of time with any questions that you may have. All sales are final.
When will I receive my order?
All orders will be processed and prioritized as they are received. Though I will always work as quickly as possible, estimated processing time can change without notice, depending on order size and current order volumes. Shipping times will also vary depending on your location and local postal service, as well as holiday times in the calendar year.
Are you able to complete my order by a specific date?
If you need your order by a specific date or if your event is coming up soon, please contact us PRIOR to placing an order to see if delivery is possible by then; I will do my best to accommodate you. Rush fees may apply. You may also require a shipping upgrade.
how long does it take to process my order?
All items are handmade to order so please allow 3 - 10 business days for me to design, assemble, and package your item(s) before shipping. In most cases, orders are processed faster than the indicated processing times, but this cannot be guaranteed.
can I rush my order?
Yes, You can request expedited production and/or shipping for an additional fee at check-out.
What should I do If my order arrived damaged?
If you receive an item that has been damaged while in transit, please contact me within 24-hours, as well as send me a photo of the item and packaging. I strive to provide excellent customer service and I always want to make sure that you are completely happy and satisfied with your purchase.
can I return my order?
IAll items are made to order, which means that each item is custom made just for you. Love & Lettered cannot provide refunds on custom, made-to-order items. Please carefully read all listing descriptions, as well as send me a message if you have any additional questions BEFORE placing an order.
Can I receive a digital proof of my order?
Due to the number of orders received, digital proofs are not available, unless otherwise agreed upon beforehand.
Do you make custom orders?
Custom orders will be considered but not guaranteed. Please fill out the contact form to inquire.
Am I able to redesign an item I see listed?
No, all items on our website are fixed designs.